Alright, this is sorta in the wrong section, but I'll go ahead and toss in two cents before a mod moves it :p
In order to save myself some time typing up what needs to be done:
http://www.ddrfreak.com/library/contrib ... ID=7580534
I'm at a disadvantage as a regular, as I'm on at least friendly terms with most of the staff. What does this mean? It means that when I complain about the machine, I get joked with rather than treated like a customer. I, however, would LOVE to see this machine put back at least into working order... so I'll try to arm whomever can get the job done with the knowledge they need.
Here's what's REALLY wrong with the machine:
1. The right arrow on the Player One side (the left side) sticks. The general consensus with the techs is that they replaced all the sensors... I'll give them that, it might even be a bracket problem. Either way, $5-$15 fix and suddenly they have a PLAYABLE Player One.
2. From time to time, the back arrow on the Player Two (the right side) does not register a step/will stick. This happens less and less with me, so I'm either learning to not hit the part of the arrow that uses that sensor or the sensor is righting itself.
3. From time to time to the screen will flicker like it loses power, or it will get grainy for a moment. This makes me think that there's a connector loose, as this only happens when I really hammering the pads with a jumpy/fast song.
Other than those three problems, one of them a very major one for a DDR machine, the machine is playable. Yeah, sometimes you get pad misses... but uh, guess what? That's part of the game in a place that doesn't really care about it's DDR crowd anymore.
You will most likely NOT get a response from face-to-face contact with local management. I would recommend sending e-mail/snail-mail to the district or regional managers. This means corporate... if they understand that they're losing sales because of a simple fix no one will tend to, I'm sure they'll jump on it.
Also, the music is not really a big problem. If you can't read the arrows without the music, then you should try playing some Stepmania/DWI without your sound turned up. PA is 80% arrow reading, and you can grab the BPM from the flashing arrows at the end of the scroll.
Edit:
Also, I would appreciate it if the fucking 15-year-old brats that play there would NOT approach anyone with machine problems anymore. Management is fed up with dealing with sweaty, nasty, ill-mannered teenagers who blame greats on the machine.
This has been a public service announcement from NOCKY (No One Cares go Kill Yourself)